xt77h41jjf6d https://exploreuk.uky.edu/dipstest/xt77h41jjf6d/data/mets.xml Lexington, Kentucky University of Kentucky. Libraries 1976-07-02 The title, The Green Bean, was not used until December 14, 1973. During 1992-1993 some issues were sent via email with the title: Green Screen.
Unnumbered supplement with title, Wax Bean, accompanies some issues. journals  English University of Kentucky. Libraries Contact the Special Collections Research Center for information regarding rights and use of this collection. The Green Bean The Green Bean, July 2, 1976, no. 135 text The Green Bean, July 2, 1976, no. 135 1976 1976-07-02 2014 true xt77h41jjf6d section xt77h41jjf6d 7   Y—`   rrr` HAAW l  i »
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summa A T H E
5 July - Holiday - See individual G R.E E N
é libraries for schedules. ' · A
7 July - Branch Librarians area A B E A N
meeting — 8:30 AM, Tech
_ Svcs. Conference Room. J. _V’ ‘ _ _ I
4 UN!VERSITY OF KENTUCKY LIBRARIES
9 July — Faculty meeting - 8:30 NEWSLETTER NO·l35i“‘ 7/2/76
1—‘ ‘ AM, Tech Svcs. Confer- ~ David Farre1l,Editor Ext.8861l
‘ s ence Room. T ·
4 l2Ju1y - Library Science colloquium series (see note).
14July — Tech Services area meeting - Cancelled.
- Reference Department role analysis completed:
(Note: The following report was compiled by John Van Willigen of
the Department of Anthropology. It is based on data collected by
Professor Van Willigen's students during the spring semester.)
During the past semester four anthropologists have been studying
the Reference Department using role analysis techniques. The
· research focused on several topics: the organization of role
activities in the Reference Department; the evaluation of role
activities by the reference staff and patron satisfaction as it
relates to certain aspects of patron-reference staff encounters.
After obtaining background information on staff training and ex-
perience the research team attempted to identify the range of
‘ activities which the reference staff performs. Following stand-
ard practice in anthropological research the staff were encouraged
to describe their behavior in terms which are meaningful to them.
The researchers indentified 93 activities in this way.
These activities were then analyzed in terms of the staff's view
of the tasks importance to the department, their interest in
performing them, their confidence in performing them and their
view of the complexity of the activity. The activities were also
analyzed in terms of their distribution among the staff.
g The research team also attempted to use role analysis techniques
to evaluate patron-staff encounters. The team administered brief
questionnaires to both partons and staff which focused on various
aspects of the reference encounter. While the questionnaire
attempted to evaluate the outcome of encounter it also allowed
the research team to identify the degree of consensus between the
two parties in each.encounter. The use of two related question-
L naires represents a departure from standard reference services
A evaluation technique.

 . ‘l· 
-2-
The role analysis produced a number of results which may be of
interest to Green Bean readers. Below you will find summarized,
selected results of the project.
Of the 93 different activities reported by the reference staff,
a larger share were done by professional staff than non-profes-
i sional.
Analysis of activity sharing indicates that the Reference Depart-
ment has a rather low level of bureaucratization. That is the
staff has a low level of functional specialization. However, there
is some clustering of the professional and non-professional staff
in terms of activity sharing.
Staff assessment of the importance of these activities indicated
that the staff thought that instructional activities, skill main- .
tenance activities and patron service activities were highly
important. Activities done for other departments and maintenance
activities had lower importance scores. Skill maintenance and
instructional activities were viewed as the most interesting as
well as the most complex. Maintenance activities were regarded
as the least interesting. There was very little variation in
‘ confidence scores in the categories of activities compared, all
had moderately positive scores.
The reference encounter survey indicated that one-third of the
patron—staff reference encounters required significant patron-
staff negotiation. Analysis suggests that the reference staff
effectively "pinpointed" patron needs about 80 percent of the
time.— The staff tended to underrate their success in this area. X
According to patrons' evaluations the staff provided the right
amount of information in 87 per cent of the encounters. Again the ,
staff significantly underestimated their performance in this area.
The patron-encounter survey indicates a positive relationship
between instruction and patron satisfaction. All cases where the
librarian and patron agreed that instruction had occurred had a
— successful outcome. All cases which indicate some patron dis-
satisfaction occur where there is consensus that no instruction
occurred or disagreement` about the presence of instructional
activities. This suggests that reference service effectiveness
in dealing with the patron can be increased by emphasizing the
role of the reference librarian as teacher rather than the more
passive conception of the reference librarian as information
source. `
Reference librarians should be encouraged to conceptualize them-
selves as teachers which is consistent with the view that academic
librarians be regarded administratively as faculty.
Guide revision:
Instructional Services' Guide to the University of Kentucky Li- .
braries is being revised this summer. Corrections, comments and

 -3..
suggestions for improving the guide are welcome and should be
directed to Larry Greenwood.
 
J "Hearing it like it is!" is the topic of the Library Science Collo-
1 quium scheduled for Monday, 12 July, from 10:00 AM to Noon in the
· Student Center's "President's Room." A group of four former UK li-
Q brary science students will discuss their experience in the "real"
Q world of librarianship.
  Emma
1 Retirements:
, Jacqueline Bull and Kate Irvine as of 30 June.
f Positions open:
1 LT III Architecture
4 LT III Law
11 LT 1 s0LI1~1E·1· 1
1 If interested, please see Faith Harders.
1
1 Egoggggxgum EfjE|QI[;‘]ENI cggogmmlxgs
1 Senior Library Associate/Supervisor, Circulation Services. Univer-
1 sity of Cincinnati Libraries. 30 June. $10,941.
1 Director of Reference Services. University of Virginia Library.
1 31 July. $13,200-$18,000.
1
1 Director of Libraries. University of Washington. -1 Oct.
1 - M
I
  A

 · ¤ Pin.